Hong Kong Local Post
Standard Shipping: US$4
Worldwide Standard Air Shipping: US$9
Self-pickup in Kwun Tong Showroom
Address: Unit 2, 10/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kwun Tong, Hong Kong
Contact: (852) 2763-6337
Monday to Friday: 10:00 – 18:00PM
Exchange / Return
For damaged/ incorrect product:
We offer exchange only if you received a DAMAGED or INCORRECT product. In this situation, please send us photo of the products via Whatsapp or contact us directly within three days upon your purchase.
Arrangement of product exchange and refund
1) Ship the products to our showroom via SF Express (please choose ‘paid by receiver’ for the payment method). We will be responsible for shipping cost of SF Express.
2) Exchange the product in showroom. Please contact our staff before exchanging product
- If it is still in stock, you could exchange the products at your earliest convenience.
- If it is out-of-stock, we will make an order and get you a new product as soon as possible.
- If it is no longer available, you could choose other product (price difference will be refunded/charged) or get the full refund of your payment.
**Please examine the product carefully, as it is allowed to exchange once only.**
Make sure your product fulfils the following requirement for exchange or refund
1) The product must be new and unused.
2) There is no man-made damage.
3) Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
Please understand that the returns caused by the following reasons cannot be handled:
1) The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
2) Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
3) Customer’s own preference. Please understand that there may be difference between the actual product and the photo. The product cannot be exchanged or refunded if you do not like it.
Big Panda Limited reserves the final right to interpret the terms and conditions herein.